Shipping policy
📦 SHIPPING POLICY (Kanzen Co.)
🟥 ORDER PROCESSING
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with tracking information.
🚚 SHIPPING RATES & DELIVERY TIMES
Shipping rates are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Domestic (U.S.): 3–7 business days
- Expedited Shipping: 1–3 business days
- International: 7–21 business days (varies by location)
Please note: delivery times are estimates and may vary due to carrier delays.
📍 TRACKING YOUR ORDER
Once your order ships, you will receive a tracking number via email.
Please allow up to 24–48 hours for tracking information to update.
🌎 INTERNATIONAL SHIPPING
We ship worldwide.
Customers are responsible for any customs duties, taxes, or import fees required by their country.
📦 SHIPPING ADDRESS
Please ensure your shipping address is correct at checkout.
Kanzen Co. is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
⚠️ LOST, STOLEN, OR DAMAGED PACKAGES
Kanzen Co. is not responsible for lost or stolen packages once marked as delivered.
If your order arrives damaged, please contact us within 48 hours of delivery with photos so we can assist.
🔁 ORDER CHANGES & CANCELLATIONS
Orders cannot be modified or canceled once they have been processed.
If you need help, contact us as soon as possible after placing your order.